If this message in any way stops someone else from using Transform then this post was worth it! I came out of a 12 year relationship and decided to have a rhinoplasty op, I had always hated my nose and single 34 year old mother was the perfect excuse to do it. Mr Nathan has made it 100x worse than it was before. The bridge of my nose is buckled with such a sharp edge under the skin that the pressure against the skin makes a white mark externally, about the size of a 5p piece. It has been six months and I am no further on with the complaints procedure. Mr Nathan is horrid, he did not listen to what I asked for. Please spend the extra money and go elsewhere!