Having had a breast enlargement 10 years ago, the right one showed signs of capsulation and because of their age, I decided to replace them with transform. I had them done at about £5000. Within 3 weeks, the capsulation started again so I had consultations with Dr Lutz, as to what Transform were going to do to help me. She researched a company who produce implants that are much less likely to capsulate and I agreed to have them done again. Then I was told it was an extra cost of £1.250. I was devastated. I wrote to head office asking about their customer satisfaction and asking if they would waive the extra money. They refused and now I was stuck with the capsulating breasts or pay up and have the new ones! I was so upset. I had to pay and now have what I consider a slightly wonky pair of breasts. I had an appointment after surgery with the nurse in Maidstone, then they called and said she was sick that day and they would call me to arrange another when she returned. That was Friday 9th June is year, and I am still waiting for that appointment. I will be interests to see if this review a tally makes someone give me a ring and an apology? Somehow I doubt it