After being messed around several times to even get an appointment for a consultation after they booked in with a surgeon who doesn’t even do the procedure I was looking at, turned up to the appointment given and there seemed to be some issues as apparently I wasn’t even booked on the system. Waited over an hour to be taken into the consultation room which was quick and didn’t get chance to ask more questions although surgeon was lovely and understand there stretched with time. Could here memebers of staff complaining about having extra people to see , talking amongst themselves and stating things about clients which is unprofessional and rude although we are a burden on them aleast speak quietly. Need better customer service skills with clients I wouldn’t say they are very approachable people considering the job they are in ( helping people feel better about themselves) . Not very nice atmosphere to be in and need to be more efficient.