If I could put 0 stars I would. I booked a consultation the week before and was told I could have the procedure performed there and then. My consultation was at 11:00am. I arrived at 10:55 and was not seen until 13:15. The receptionist sincerely apologised about the wait and I was very understanding as I know sometimes these things can happen. Eventually I went through to have my consultation which was quick and concise. The surgeon then told me before she would begin with the procedure I would need to go to reception and pay. And so I did. Just before I made the payment the surgeon asked me to wait and sit down. I heard her and the staff talk amongst themselves with faces of concern. I was then approached to be told that they couldn't perform the surgical procedure anymore as they just realised they didn't have the supplies in stock in order to do so. I remained calm and asked "so there is definitely no chance I can have it done today?" To which she said "no". They didn't say anything more, no rescheduling or anything so I just had to leave. Like many of the patients that come here seeking treatment for physical abnormalities, being rejected after the anticipation of receiving treatment can cause a huge amount of emotional distress. Transform really need to evaluate their massive lack of competence, organisation professionalism.