STAY WELL AWAY!! DON’T HAND YOUR MONEY OVER! I had surgery booked for the 15th April and due to the Coronavirus, Transform had to cancel the surgery as the hospitals will be used to cope with the crisis, which is completely understandable. I spoke to Sallie at Transform and she informed me that if I have a refund the procedures are all increasing and I would have to pay a lot more money when I go to book it again. I still requested that I would prefer to have the refund. Sallie said that’s absolutely fine and that I would get a full refund, minus £150.00 for the pre op and it would take up to 28 days for it to go into my bank account. I waited for the refund but never received it. I have now been informed that because TRANSFORM CANCELLED the operation, they are deducting 25% of my refund. They have over £6,400 of my money and they seem to be trying everything not to give my money back.