Absolute joke of a company & hospital! Back home after an 8 hour return journey Edinburgh to Manchester pines hospital to back home. From start to finish this company lacked communication between own staff, pines hospital & myself the customer. Having started off my consultation at Edinburgh clinic, then moved to Glasgow for pre-op not once communicated this would be the process. Overall I had 7 different advisors from transform not one untill 2 days before my OP could I honestly say I had someone direct to speak to. Constantly chasing Transform for information regarding my OP. Video call with surgeon arranged 3 days before OP this failed to happen at the time it was scheduled. After contacting 3 different people at transform, manager from Glasgow rearranged for later that night to happen ( another let down ) 22nd of July 2020 my OP appointment was 12pm I arrived 11:15, due to covid I had my tempture taken all was fine & asked to wait in seating area. 5 minutes later I was advised to go back to car & stay there until my covid results came back. These were taken at Glasgow clinic on Sunday 19th July 10.30am ( 4 days & the pines hospital still do not have results ) we sat in car calling the pines hospital two different numbers, Transform Glasgow no answer as if lines were off. Eventually after an hour we got through on the pines emergency hospital number to be advised the hospital manager will come & see us. He said there was an issue with recieving covid results back for myself & two others who were also waiting in cars. Graeme pines hospital manager advised the lab said he would have within 2.5hrs at 10.30am this morning. Due to past he was confident he would have by 2pm and update us then... We waited 2pm came & gone, I messaged Georgina Transform Glasgow clinic manager again keeping her up to date with what was going on, we called the emergency hosp line again at 14:17pm and the colleague at the hospital advised manager Graeme is still waiting on results & will be out once they are received. Needless to say I was emotional angry as Graeme did not keep to his word which was to inform us of an update at 2pm, I had not eaten since day before or had any water since 10am pre-op rules. We left at 14.30 to travel 4 hours by car back home as I felt so let down by Transform, the people in charge and Pines hospital. How could I honestly trust them with my procedure & life at this time when simple communication skills can't be followed. The organising of child care, 1 week off annual leave from work, my partner is self employed who had taken time off, the fuel for travel £120 all wasted!!! Simple communication could have resolved all this from start to finish. I waited over a month to be fully refunded and again I had to call and chase for this to happen. I hope no one else has to go through the emotions of worry, stress and absolute farce of what I have endured.