Bromsgrove Hospital group So originally I am from Newcastle and I went through the hospital group there in Jesmond and they were amazing. Appointments were never late, all staff absolutely amazing! No issues. I got offered a surgery date 27th August for the clinic in Bromsgrove and was extremely happy because it was very soon. Got a call 24hours before telling me to come in for just before 9am and to not eat or drink from midnight. Which I didn’t. I arrived 8:45am got very politely escorted in by the receptionists. However it’s all a bit downhill from there. It was 930am and got told that it ‘wouldn’t be long’. Then again at 1030 a lady came round and told us a patient wasn’t well so that’s why they are running late. Which is fine I respect that however 1 patient being ill and there are 8 of us waiting for surgery? It’s 1130am and still since 10pm last night when I went to sleep I have not ate or drank like told which is absolutely disgraceful as no food or fluids isn’t healthy. 12pm still waiting, no updates just seeing people go in and out who came after me and another girl sat here. 1pm still waiting, bern told ‘won’t be long since 11am. 230pm, finally got take through by a lovely man. He explained everything and was very comforting.4pm I’m still waiting and haven’t heard anything else. 445pm my surgeon came in was full of energy drew the markings on me, took some photos and told me to wait for the nurse.630pm I went down for my surgery and the staff were amazing, so chatty and comforting. Was extremely quick! When coming round off the anaesthetic there was someone will me until I felt myself I was never once left alone! When the shift of staff changed I got told I must stay in overnight which I never knew I though I was going home the same day! Got given food and drink which was so helpful because by the time I felt okay and could sit it had been 24hours since I ate. Night staff were amazing always checking up on me making me comfortable, giving painkillers and checking obvs. Felt in very safe hands. Like I said the experience overall was great however the initial admission was a terrible experience. Waiting nearly 6 hours before admission and another 4 hours on top of that before I actually went for surgery after paying the amount of money I did for this surgery is nothing but an absolute joke. Paying that much to be 10 hours waiting ! I expected a lot higher standard of respect and treatment. I am now currently trying to get myself back on track eating and drinking. I was that dehydrated and empty my skin started peeling off my hands. Overall I am happy with my breast enlargement but everything else was a terrible experience.