I had breast augmentation surgery and was told I would be given a private room as their website also states... My surgery was rearranged last minute, and when I arrived I was told I had to share a room with another patient. That patient then needed hourly check ups and was shouting my name during the night. Overall I had no sleep and given that I had had surgery it was a shocking experience. I have complained about this and was told I could have £300 to spend on microdermabrasion... I have never wanted this treatment, however I decided to accept. Upon arrival for my treatment I was told it was a complimentary treatment for having surgery... Not the course I had been promised. The staff refused to accept that they had told me that I would have a private room even though my boyfriend was with me and had also heard this (not my imagination then!) I would not consider them for future treatments, the staff are liars and I feel really let down by the whole thing