I'm not sure why this company is rated so low, because I had a great experience with them, not once but every time I dealt with them. Their customer service is fantastic, really caring and always go the extra mile to help with my enquiry. What I find incredible is that you can actually call them and speak to an advisor right away, whereas many companies these days are tough to reach, and you need to wait 4+ hours to get a 'copy/paste' email that doesn't even solve your issue. That's not the case with Transglobal. As a business owner, I value excellent customer service, which I receive every time from Transglobal. If I could suggest any improvement, it would be making the website a bit more straightforward. I post small parcels, and if it would be easier (faster) to use and book them like some of their competitors, I would undoubtedly use Transglobal every day.