For quite some time I used Transglobal as my only courier service with no problem. Then they lost my parcel in their depot itself, gave misinformation about their claims procedure in a curt and unprofessional manner, and then when I complained separately, they appointed the same person who was dealing with the claim as the person to deal with my complaint...a bit like marking your own homework or giving yourself a stern talking to. I would now say to avoid Transglobal like the plague - they're great when everything is going OK but compare badly with other couriers when they have to put a mistake right.