I've been using Transglobal Express for over a decade, I have never needed to make a claim, but I thought that I would be in good hands if I ever needed to. This assumption was VERY wrong, and Transglobal Express have caused me to be thousands out of pocket. Let me explain. I sent a package with five items valued at over £6500 with Transglobal Express. They did not offer insurance to this value, only to £2500, which I took out and paid handsomely for. The parcel arrived with a huge hole in the side taped up with ‘Repackaged by DHL’ tape, unfortunately two of the smaller boxes inside the main box were missing, a retail value of £4100. At this stage I felt it would be a fairly easy process considering the box was photographed by the driver with the hole and tape covering it and photographs were taken on collection showing the box was in perfect condition and I was insured to £2500 so it covers a large portion of loss. Transglobal initiated their ‘investigation’ process, and around three weeks later they declared that DHL won’t ‘accept liability’ and therefore this makes them ‘not liable’ either. The first instance of Transglobal not understanding consumer law and how the concept liability works. They offered a ‘goodwill gesture’ of a ‘proportional compensation’, declaring that because only 2 of the 5 items were missing, they would only offer a percentage of the total insurance value – basically what they unethically do is split your items into percentages, and therefore this allows them to reduce the compensatory amounts to suit them. Here is a hypothetical example that was put to them to form an analogy A person wants to send a £2000 Gold Watch and a packet of pencils (£10). The watch for his dad, his birthday and the pencils for his mum, a budding artist. The value comes to £2010. So he insures the parcel to £2010. Sadly, during transit, the box is broken and the watch is lost. The pencils arrive fine. The claim will be fit the missing item, which is valued at £2000. Their response was, and I quote, “it is 38% of the total. In this case they would have been offered £769 as £2,000 is 99.5% of the full insured amount of £2,010 and they would be offered the same 99.5% of the insured amount of £773.” This is the unethical bit. They are dismissing the value of the missing item, £2000 watch, by stating that because the £10 pencils arrived they are going to reduce the value of the missing item to £773, less than 50%, because 1 out of 2 of the items arrived! So, tread carefully when you choose to use this company. The claims manager has a very egotistical, argumentative and robotic tone and shows little compassion and empathy. I am not sure if it is the company that demands this of her, or it his own persona. She has very little understanding of Consumer Law, yet quotes her ideology like fact - it would be comical if it wasn't so frustrating. Just wait till you enter into dialogue with her, and watch her squirm into defensive mode when you highlight elements of her statements being completely untrue. You will inevitably come up against her and her militant rhetoric if you need to claim – essentially it's a punitive abuse of power as if you do not agree with her and take the lesser offer, Transglobal will give you nothing and I quote another of her lines ‘ we will fully defend the case’ Probably the most unethical company I have come across in this particular industry. Their business practices are questionable in legal terms, and they will try to whitewash you by referring to their terms and conditions like it is law – it isn’t. They fail to understand Consumer Law, therefore it's one of those 'you can't argue with....' moments. Other real classic moments in this debacle include 1. Yes you paid insurance to £2500 but even though we aren't going to compensate you to the amount of insurance you paid for, we arent going to give you a refund of your insurance payment either. (I purchased something they did not provide in full - consumer law 101). 2. You can complain but I have already spoke to who you will be complaining to and we are in agreement. (no impartial complaints procedure, and told like a threat to ensure that I would be 'wasting my time' complaining 3. Refusal to offer the general managers/owners/directors email address - (fyi the Directors home address is listed on Companies House, just pop him a letter in the post) Be warned! Transglobal are all fine and dandy when they take your money, but when they fail to provide the service you pay them for and they lose your insured property, they will ensure you are left out of pocket because of their failure. Unethical is a polite term for this company.