rry but it is with regret that i must complain about my recent experience regarding my purchase from yourselves. Order Focus Dog Guard your number 0000066449 First the positive, i found your website easy to use and complete with all that i needed to know and very simple and straight forward. I registard to buy and placed my order based on what i had seen with a view to further products for my other vehicles. The order process was simple and completed with no problem, and within minutes i had confirmation of my registration and order, latter the same day i had confirmation that my order had been picked dispatched. This was as you will know Tuesday 4th March, i paid for express delivery as my daughter needed for a weekend trip. Now the negative, my order never arrived on Wednesday, i personally was out of the office on Thursday fully expecting my order to be waiting for me on Friday it wasn't! Having provided my mobile number and email as requested with my order ( i can confirm that it is correct on your dispatch note ) i was surprised that no one had called me or emailed me at all. I used the UPS tracking link and it confirmed that they had my order and had tried to deliver on the 5th but couldn't because they didn't have the correct address! It confirms this again at the close of office on the 5th. The report then went on to show that UPS warehouse scanned my order early morning on both the 6th and the 7th but did nothing with it. I had my Parts Manager speak to the UPS Driver as Aston Martin use UPS to deliver our parts here daily and he confirmed that he had a parcel on his waggon one Wednesday but as it only had a name on it and the road, he had returned it to the depot, that same day. Again i can confirm that no one contacted me after you notification of dispatch on Tuesday. After various lengthy calls to the UPS office as i needed the guard for my daughters weekend, i was allowed to go to the UPS depot in Luton after 6pm to collect, nearly twenty miles away on a Friday evening through all the traffic not a happy couple of hours that i should have been subject to. I collected my parcel and it was purely address to: CAMPBELL, LEY HILL ROAD, BOVINGDON, HP3 0NW (hp3 0nw is the post code for eight company's on ley hill rd) My order and confirmed delivery address that i completed was; DEREK CAMPBELL, CHILTERN ASTON CENTRE, LEY HILL ROAD, BOVINGDON, HP3 0NW The box was damaged at one end. My guard was very slightly damaged at one end with the plastic end bung missing and minor paint damage. I fitted the unit and got my daughter with her dog one her way eventually about three hours late, this shouldn't have happened and is not right, and not what i paid for. One final note the product is excellent good quality manufacture and fitting, only real observation that your install instructions are incomplete and could do with improving. there are two bracing brackets that need to be attached, these are angled and handed. Your instructions don't say which way around or which way up they go and neither do any of the pictures. This is not helpful and vital information for some, the brackets shown on your installation are straight. All really good product spoilt by detail in delivery and instruction Derek Campbell