Very helpful, even with our initial enquiry, and even before we completed our application for. Their website is very easy to follow, and has extensive information on the documents needed to help with your application. Very polite, and professional, when l rang for an update on my application. Exceptional level of customer service, my visa's arrived a full 24 hours before they were expected (less than 5 days). I would highly recommend Travel Direct Ltd to anyone needing a Chinese visa. I will be using this company again for my next Chinese visa that will be required in another two years. 100% excellent