Despicable and untrustworthy how they are unwilling to take ownership for their own systems error. Absolutely disgusted with this untrustworthy company who are lying rather than accepting responsibility for their own website systems error. Absolutely disgusted with what has happened with our booking! I booked a 3 day break to Barcelona for our daughters 18th birthday, flights and hotel for her and her boyfriend. On the Travel republic website I entered her and her boyfriends passenger details and date of birth and then on the next page entered my name as the card holder as I was paying for the surprise present. When the booking confirmation came through it had entered myself and my daughter as the passengers not my daughter and her boyfriend! On contacting Travel republic we were told that they were able to amend the hotel booking but that BA would not amend the name on the flight, we would have to cancel it, loosing our money and book and pay for an entire new flight. Why on earth they can't change the name I have no idea but the fact was, this wasn't our error to pay for! We contacted Travel Republic again by telephone this time as we know damn well that we did not make an error, the passenger details were entered correctly and only my name added as a card holder name. After waiting 40 minutes to get through we were told that 'these things can happen' and that they would get their IT department to look in to and would get back to us shortly. After waiting a full week with no news we called again, again another 40 minutes wait to get through and then a further 20 minutes put on hold we were told that couldn't get through to the right department so they would call us back shortly. After waiting yet another full week for them to get back to us they have just finally called this morning to say that it was a customer error and that they would not be refunding the cost of the flight. We know this is an absolute lie!!! The passenger details and cardholder details are entered at completely different stages of the booking process (after you have clicked to the next page) and there is no way on earth that we entered them incorrectly. Something on their system or website was glitching/failing and has taken the data of the cardholder details rather than the passenger details. Absolutely disgusted not only with the fact that Travel Republic are not owning up to their system error but also with how poor the customer service has been with us trying to resolve this. We have asked for them to show us proof that it was a customer error so no doubt after another long wait wait we'll be sent some utter rubbish but we won't be letting this go and will be taking this up with ABTA. Despicable and untrustworthy how they are unwilling to take ownership for their own systems error.