I booked a package holiday to mitsis rinela beach resort in Crete from the 20th - 26th June. when choosing the rooms we paid for a junior suite sea view with sharing pool, which is advertised to have a swim up pool. So basically You open the balcony doors on the ground floor and have direct Access to a private pool. So we paid extra to book this room as it was more expensive than a few other choices. The total holiday for 2 people for 6 nights was £3200. Upon arriving to the room we were taken to the 2nd floor and had a sea view, no access to the sharing pool. Upon speaking to the receptionist she advised there is no such room (sea view junior suite sharing pool) and travel republic has made an error. She also advised there was no rooms to move to and that I had to contact travel republic. As you can imagine it ruined the first day of our holiday as I had to wait in the hotel room trying to contact travel republic which took over 45 minutes and cost me On my mobile phone. Upon speaking to someone called ‘Mark’ he answered and said he would look into it and call me back. He did not call me back until the next day but due to the service I missed the call and I had a voice message left to call back, but then had to wait to speak to someone again. I went back to the receptionist and she offered us a family suite garden view sharing pool room instead which we accepted. This room was still cheaper than the original room we had paid for. I have emailed to make a complaint and seek compensation due to the room being Falsely advertised from travel republics side and not being given a room we paid for. We have paid £3200 for this holiday and we feel conned out of our money. We are both hard working nurses and feel this holiday was wrongly advertised. I have made an original complaint on the 27th June. It is currently the 6th July and I am yet to have a reply. Please beware guys this company is awful. It’s not like it was even a cheaper option compared to other companies