Booked accommodation for next year, literally 10 mins after booking we have to change the accommodation date. Followed the online instructions & emailed the correct dates. Got acknowledgement but waited months for response. Email received 3 days ago, due to hectic time at work, not had time to look at it. Just had phone call from them, sounded as if they were in a school playground, the screaming kids drowned out what the caller was saying. They asked why I hadn't responded to their email, its been 3 months waiting for theirs. Caller said its taken this long to hear back from the resort. Strange as I emailed the resort as soon as I knew dates were wrong & resort replied within 15 minutes saying new dates were fine. Couldnt hear caller due to noise, honestly sounded as if a teenage party was in full swing. Did they sound like a travel agent..No. Was the caller professional & knowledgeable..No Do I have any trust in them.. No Do I think my holiday with them will go ahead? Absolutely not... Thankfully only small deposit paid on credit card.