We booked a hotel at the beginning of January which we paid in full for. When we arrived at our Hotel on 8 February they had no record of our booking. when we called travel republic which wasn't easy by the way as it was a Sunday they advised that there had been a technical issue and the hotel had to been booked. They confirmed that they had only tried to book the hotel the night before which I found unacceptable given I had paid my money at the beginning of January. I booked the hotel via travel republic who I assume act as a third party as the company who confirmed my booking was YALAGO. Long story short travel republic apologised and said I could have a refund but we had no hotel and they said they they could not help us as they cannot book same day rooms. This was Khalil in resort which was unacceptable. Being in our late 60's and not tec savvy in the USA in a hotel who had no rooms available had to travel by taxi to find a hotel to stay in after a 9.5 hour flight. I will not be booking with travel republic again....whilst I understand there can be mistakes sometimes, the fact that they were unable to help was a disgrace.