Two things: 1. I'm very disappointed that we did not get the extra leg room requested - instead, without asking, Travel Republic booked us in for speedy boarding. Even if our needs could not be met - why charge us for something we didn't want, didn't ask for and didn't use? When TR called me responding to my email, I was told "that's Easy Jet, that's not us" such poor customer service. I feel money has been taken under false pretenses and no offer of refunding this 'extra' which was imposed upon us, 2. The shuttle picked us up ridiculously early (appx 50 people on the full size bus WITH NO AIR CONDITIONING. This is just greedy, our hotel is only 10 mins from the airport but we spent ONE HOUR driving around lots of hotels picking up too many people whose flights were not for many hours, far in excess of usual airport checking in times. A couple of staggered mini buses would have been a better option. It is apparent that customer comfort did not feature highly in this 'keep it cheap and pile 'em high' option. On the upside - the Sheraton was beautiful..