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Anonymous
3 weeks prior to travelling to Torremolinos was informed by Travel Republic that our accommodation was no longer available due to overbooking. They offered us alternative hotels nowhere near where we wanted.When checking reviews about them we wernt happy.Contacted them by e mail and phone explaining that we had chose our hotel on past experience,location and quality of food.We had booked the hotel last October and could not understand why they waited until 3 weeks before we went to tell us it wasn't available.I explained that i was recovering from cancer and picked that particular hotel and area. They were very indifferent and when we picked another hotel in our desired area we had to pay nearly another £100 When we arrived in Torremolinos we went round to our first choice hotel and was surprised to find it closed for renovations.Why couldn't travel company have been up front with us instead of telling us it was overbooked.We have used Travel Republic for several years but will not be using them again.
7 years ago
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Travel Republic has a 1.4 average rating from 478 reviews

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