I literally cannot score this company any lower or I would. I booked a hotel to find it wasn't even located as advertised so requested this was changed. Olivia agreed to this and I called the next day to have this verbally confirmed that my booking would be amended and in 48 hours receive confirmation, I didn't receive this by the Monday so I called again to find I had been lied to, this wasn't done and the hotel I needed mo longer available. Toby, Callum and Lauren then each transferred me to someone else so as not to deal with this. Lauren even pretended to put me on hold and actually put me back into the call queue. After 1.5 hours and requesting to formally complain (to be told there was no complaints procedure) I asked to cancel my accomodation and I went to booking.com. I came back to Travel Republic and spoke to Marcel who amended my transfer telling me this would be at no further cost. Lo and behold the following day I receive an invoice for the transfer. Do not use this company. The staff have no customer service skills, there is no proper complaints procedure and the answer to everything is "I can't do that/I cannot guarantee anything/I can't advise (this one was from the sales team when I asked what alternatives where available). Awful company