I have been in the UK and travelling around Europe (>5 times a year) for the past 4 years and have not experienced anything like this before. In summary, worst travel experience ever and very poor follow up procedures post travel period. My partner and I we have decided to use Travel Republic to sort out all our arrangements as we would like to save the hassle and we have booked our trip to Hvar, Croatia. This was done 3 months in advance and notification of payments and travel reminders were given to us every month, before our trip. Upon arrival, we were denied checking because we weren't booked into the system. The whole process causes our wait for more than 3 hours and they weren't able to address this until 2 days after. We only manage to check in as a result of the hotel's gesture to address our frustration but was told a "full payment" will have to be credited in the form of deposit into my card but will be refunded until when the issue is rectified. After our trip, we wrote in and there was no solid/valid explanation as to why this happened despite bookings made months ago and that the issue (poor internet connection. what? whilst every other agent could book their guests and checked them in as scheduled?) could be resolve within the period prior to my travel. The response was very slow and it took them more than one month to send 2 replies. Travel republic made no attempt in addressing the unsatisfactory experience apart from being a messenger copy and pasting response from their local (Hvar) travel agent, which clearly, was avoiding taking responsibility for my incident. I have exhausted with options and based on my past experience, this is not how other travel agency would deal with cases/issues like this and have therefore decided to write down my honest and open review of my experience with them. I will not use them anymore and will be more sceptical with using agency/services as such for my future travels.