Another holiday company that sell holidays in parts so to avoid package holiday consumer protection. They have obstructed us from complaining post-holiday about shoddy facilities etc (no hot water, so kettle had to be boiled to bathe baby) through their online complaint system which is basically a contact box that stops an email trail. Their answer is delivered via a no-reply email. Their response is the standard deflection type, taking no responsibility for the provider of the hotel-part of the holiday. Low cost holidays did this as well. We took them to court and won, and they are out of business now.