Sold a holiday that didnt exist!
Arrived 5/5/18 gone midnight to what only can be described as a derelict building site!
At no point prior to departure did Travel Republic, advise the hotel Gennadi Grand was not ready, or suggest any alternative, in fact i only received a cancelation email yesterday - not very helpful considering 4 days into our holiday!!
It was only after driving up & down a further 30 minutes desperatly tryig to find the "real" resort (well.. u know what google maps is like "u hv arrived at destinstion on right" nooo surely this cant be it?!) did we phone hotel number on website & got through to a sister hotel the Lindos Imperial which is by no means 5* - its shabby, dated & stinks, including the bedding (brrr) - certainly not somewhere we'd EVER choose to stay! Sadly had no choice to stay 1 night as exausted. Checked into the Aqua Grand nxt day - the closest 5* experience comparable to what we thought we had booked, however it does not offer the range of facilaties of GGR purports to have (will have - eventually!) which is something we were naturally looking forward to on a much needed break. I cant imagine the frustration for those stuck at the imperial - what a disgrace these travel "providers" are allowed to sell holidays that dont exist!!! Extreemly sceptical of review sites with glowing reviews of places or privders - how can anyone give 5* to a hotel thats not built or a travel agent whos allowed this to happen!
Now hving to go through "process" (28+ days) for refund which in no way compensates for distress, additional costs or time wasted.
6 years ago
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