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Mohammed Faisal
Frist, when I arrived hotel at 12:10 pm They told me no reservation done for me. After several communication with Jumbo Tours they said our service provider in Egypt named Abanoub travel and send their contact numbers .Hotel contact Abanoub agent told them ( you didn’t told us with any reservations and the client has arrived ) Abanoub agent answered ( ok , please reserve 3 rooms) Hotel said ( I need money now and it will be according to today price ( 3200 Egyptian pounds)= (405GBP) I had reserved 8 day ago according to certain price , and your local provider Jumbo didn't tell Abanoub or Abanoub did't tell the hotel in both cases it is't my mistake ?!!!!!!! 2nd when the hotel ask Abanoub agent to send money before taking about the new price , Abanoub agent who named Rasha Bahaa she answered ( Ok let guest check in and i'll send money ) he answered ( i can't untili get money or guest pay again ) she said i will search for solution then closes her phone for one hour, the you called me and said 660GBP !!!!! 3rd as regard to Nationality , i had told you yesterday that i'm Egyptian and my reservation in Egypt, please confirm final price and you didn't answer. Finally , mistakes from your local service provider Jumbo or Abanoub who didn't confirm reservation and sent money to hotel during the 8 days ( i had reserved with you on 9 th of june !!!!!!) see i was waiting in hotel reception from 12;10 P.M to 4:00 PM then go home !!!! Do you Imagine?!!!!! i'm too frustrated
6 years ago
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