I urge travelers looking for Pahos airport transfers to/from their holiday accommodation to book direct with the company providing the transport - do not use Travel Republic. Our experience was horrendous. We were a party of five holiday makers (obviously with luggage). Booked a six seater minibus with a/c to pick us up from Paphos airport and take us to our holiday villa and the return journey at the end of our stay. Inward journey superb (service provided by Blue Sky Travel Express - minibus with trailer for the luggage). As required, we re-confirmed our return booking with Blue Sky Travel Express 24 hours in advance. On the day of departure, there is a knock on the villa door and there is our driver, but with an old stretch Mercedes limousine. Fine for the passengers, but not enough room for 5 suitcases. We called Blue Sky Travel Express - they were not the least bit interested, but after the driver spoke with them they said they would call back within 10 minutes. 15 minutes passed - nothing heard, so called them again. Their response was to blame us because we had not booked the luggage!!!!! 45 minutes later (and 1 hour 40 minutes after we should have departed for the airport) another old Mercedes saloon pulls up outside the villa. Our party and luggage are divided across the two vehicles. We set off, now with time incredibly tight to get to the airport before the check in desks close. I will give our driver (the stretch limo) credit - he drove that car like it had probably not been driven for a long time AND we made it to the airport with minutes to spare but what a journey. No air con, hot, sweaty, and not helped by the hair-raising speeds on country roads and corners taken practically on two wheels (I am not exaggerating). For this I paid nearly £200.00. Complained to Travel Republic who have now come back to me with the response from Blue Sky Transfers "We provided exactly the service the customer asked". A blatant lie which fortunately we can prove with both video and photographic evidence of the two cars and the initial attempt to get us all in the stretch limo (suitcases protruding from the car boot and rear seat). Travel Republic have washed their hands of the matter (or so they think). All I asked was for a partial refund of the cost of the return journey. So I am now starting proceedings against Travel Republic for the stress and inconvenience caused to my party by Blue Sky Travel Express
6 years ago
Travel Republic has a
1.4
average rating
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478
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