I wanted to manage my hotel booking online and amend my stay to one day less. No other changes. I could not do this without sending a message to customer support. The system would not allow me to make changes myself as you can with booking.com etc. Travel republic took four days to respond! Even then the response only indicated that my request was being processed. I phoned customer support to complain about the delay. Customer support apologised and took my details. But it took a further three days to get the booking amendment completed. And then I was charged an amendment fee of £25 despite my amendment being made almost two months before I was due to stay at the hotel. Next time I will use booking.com it’s easier, there is no charge for amendments and you can do it yourself.