Absolutely terrible service ! I contacted them to move my holiday day following an unexpected family bereavement. The customer service representative showed a total lack of empathy and compassion in her emails. I compared the price I had paid to the new date and there was very little difference, only a few pounds. I expected to pay an amendment fee but was shocked when a further £570 was requested to simply change the date. When I asked for a breakdown of the extra costs The CS person only known as Jessica closed down my request which meant I was unable to accept or refuse it !! The death of a close family member is a very stressful and upsetting time . This person Jessica added untold stress and upset to the situation. We are now faced with going on a holiday of a lifetime which was meant to celebrate our silver wedding anniversary before the date of the funeral. This is now not going to be an enjoyable holiday . Simply moving it at a reasonable cost would have meant so much to us. I will never use this company again and would certainly not recommend it to anyone .