I booked a hotel in Cuba with travel republic.at a cost for f €898.00 when I booked it they took full payment for my booking and immediately confirmed my booking .when we arrived at the hotel they had no reservations for me so they took pre authorization payment for the booking from credit.card after 4 days I had to check out they still had no payment from travel republic so the hotel had to bill me at a cost of €1150. While I was there I tried to contact travel republic by emailing them and get t no reply from them also by phone when on the phone I was put on hold for 15mins and still got no answer the cost of the phone call was €60 . I got my sister back home in Ireland to contact them and she did so they were aware of my situation in Cuba and done nothing to help me out with the problem I was having they told my sister that the payment had gone trough to the hotel but was untrue . So when I got home I contacted them myself to arrange a refund and also compensation for the extra money I had to pay after a lot of email and phone calls they refused to compensate me the extra money I had to pay and they would only refund me my initial payment. I’ve only received that payment today after nearly 8 weeks . I will never use there website again as I felt they are very untrustworthy and unprofessional to deal with .