Travel Republic are so bad and it's beyond belief how they are conducting themselves right now - I am trying to re book or obtain a refund for my flight booking to the USA and they have told me that I need to contact the airline myself or claim on my travel insurance. I have contacted the airline and they are unable to help because the booking was made through TR. Why are you giving out instructions such as this when you must know that airlines won't amend bookings made through agents ? You have switched off your phones and are not responding to emails, your customer service is utterly appalling ! You need to get your act together fast and look after your customers, you are so utterly poor and useless. It's obvious that you are trying to rip people off by keeping our money and telling people to sort it out themselves. You won't get away with it !!!