Travel Republic are not up front or clear about what they are offering. They are agents for airlines, holiday companies and hotels. Our holiday was cancelled by the C-19 outbreak. It was impossible to contact them before our cancelled out going date. They asked us not to, anyway, as they said that they were dealing with getting tourists home. So I didn’t. But our problems started before that. I thought I had booked a package with them. Flight and hotel. But when I wanted to book, seats, and meals, I was told by TR to phone Jet2 . myself. That came as a surprise, but I did it. It was a nuisance because I thought Travel Rebublic were a travel agent in the usual meaning of the word. Then came the cancellation. Their website isn’t easy to negotiate . I wasn’t told clearly that I could get a refund. I found iout myself. No answer was sent to me to my emails. Just generic blah blah. Then yesterday I was sent a email from them saying that I would be sent a credit note ( eventually.) It would be valid for 6 months. I don’t want a credit note, I want my money back. I don’t go abroad in August as it’s in the school holidays and also too hot. I think it’s going to be a struggle to get my money back. After all my husband and I have been though during the last couple of years...it’s really the pits from this shady so called travel agents. Their ATOL paper work states clearly that you will get your money back....but I suppose they think if they make it difficult for you, you might give up and accept a credit note...or as we are pensioners, dead from C-19. Lol