I got this email yesterday: We hope this email finds you safe and well. With the scale of this situation and the number of customers affected, we understand that this is an unsettling time for everyone. We also appreciate and apologise for the extensive time taken to secure this outcome for you, and so we hope this announcement alleviates any concerns you may have had during this very challenging time. It brings us great pleasure to let you know that we will start to issue refunds from next Monday 4 May. To make the refund process as fair as possible, our Customer Service team will be processing each individual refund in strict departure date order. We will begin issuing refunds from week commencing 4th May 2020. This will be for all holidays that where affected up to and including 22nd March 2020. We will continue this on a rolling weekly basis, with refunds issued 7 weeks from the original departure week following the schedule laid out below; Due to travel Expected refund week Week-ending 22 March 2020 Week commencing 4 May Week-ending 29 March Week commencing 11 May Week-ending 5 April Week commencing 18 May Week-ending 12 April Week commencing 25 May Week-ending 19 April Week commencing 1 June Week-ending 26 April Week commencing 8 June Week-ending 3 May Week commencing 15 June Week-ending 10 May Week commencing 22 June Week-ending 17 May Week commencing 29 June Week-ending 24 May Week commencing 6 July Week-ending 31 May Week commencing 13 July We do want to highlight that for any customer who has claimed for non-delivery of services through their payment provider, your refund will be managed in a separate process and in accordance to the terms of that provider. We will continue to work hard for you, and all our customers, as the situation unfolds week by week and hope to see you again when you’re ready and able to take your next holiday. Kind regards, Your Travel Republic Team