I have not been as unlucky as some of the other people that have used this company and upon reading their reviews I sympathise completely. However, as a matter of principle I wanted to join in, in warning people just how uncompassionate this company is. Last year one of my oldest friends announced he would be getting married in Ibiza in July 2020. Unfortunate for him and his fiancé something unprecedented happened, COVID-19. They tried their best to hold out and hope that this would blow over, but no such luck, flights were being cancelled let right and centre and their guest were dwindling, so a sensible decision was made to move the wedding to next year. Following this news I of course contact Travel republic to explain why I wanted to cancel, but that I may re-book with them for next year. With no acknowledgement of my reasons for cancelling, or offer of a transfer of balance to a new booking, they flatly asked for a £40 cancellation fee. I replied saying “It’s extremely disappointing to know that despite the whole world being affected by the coronavirus pandemic you have decided that you are not going to make an exception and ask for a £40 cancellation fee when I’ve given you a justifiable reason for cancelling. I have no control over the airlines and their decision to cancel my flights. My friends are also extremely unlucky to have to cancel their wedding, but lucky for them, their venue has allowed them to reschedule to next year. I’ll be sure to not use Travel republic when I rebook for next year“, however with no acknowledgement of anything I’d said and still no offer to transfer my balance, they still asked if I wanted to proceed, as if they didn’t understand my reasons for asking them to cancel! DO NOT USE THIS COMPANY!