TR informed on twitter (only way to contact them as turned phones off) because of coronavirus and FCO advises against all essential travel my holiday is cancelled and I will need to claim on my travel insurance. TR then informed they will issue a credit note. Then TR informed that will issue a refund if you do not want to accept the credit note. All via Twitter. The hotel part of the holiday had not been paid so the refund should have been refunded. Not TR as they hold on to your money. The flight had also sent email to inform the flight can be rebooked at a later date or register for a refund. Not TR as they keep hold of your money. Arranged a chargeback via the CC and after a period of time. TR informed my CC I am not entitled to a refund and charged it back to my card. Informed TR via Twitter and TR informs I have already had the credit back to my card, not acknowledging they have already taken back the money. This travel company I advise to never book with them and I advise to find a decent company that can look after the customer when a crisis happens. TR are impossible to deal with at this time and made a stressful situation even more stressful. So TR still have my money even though the hotel has not been paid(most hotels only charge TR the day you check out) The flight cost that is being refunded back to them. This is still ongoing with a complaint to ABTA and an investigation with my credit card company.