We have booked to go to Hotel Grand Amabascatoria in Sorrento in July with TR back in January .I booked flights separately with BA business Class as Travel Republic stitch you up with fares and its cheaper to book directly with the airline. BA cancelled flights to Naples due to Covid 19.We had choice of refund or free change of dates with BA,No problem. I tried to contact TR but no phones only email to see if would could amend the dates.NO reply. I contacted the hotel directly and they said they had no problem to change dates but had to contact TR to do it as they the hotel haven't been paid yet and don't get the money till you arrive with voucher which I understand. Another email but no reply for 2 Weeks when I was informed that this was not possible as we had paid for a non refundable booking and would lose our money 100 percent if we don't go. Today receive an email fom TR informing as that if Government advise non essential travel we will still lose our money and have to try to claim off our travel insurance. Complete scam as they have been paid and haven't paid for hotel and bet they don't if we cant make it and TR waltz off with £6000!!!.Next email is asking us to rate them on a survey. !! unfortunately you are unable to rate zero stars. Don't use this stitch up bunch. Book Direct with the hotel. I have just looked and can get a better and cheaper deal!! These kind of third party agencies are all ofthe same ilk. No customer service or response. We should all get together and try to get the government to weed out these sham companies and put them out of business. All they do is cause more misery and stress to honest decent people.