No customer service at all during covid. No phones communication, no response to messages on social media or through their website. 5 months of waiting for a refund and nothing from them at all. I wouldn't mind if they had the courtesy to send me an email to let me know whats happening. Apparently they are too busy but still not busy enough to take new bookings. Did a charge back through my credit card and this terrible company managed to find the time to dispute the charge back. Funny that. Too busy to press the refund button but not busy enough to appeal a charge back. I appreciate that we are in difficult times but there is absolutely no excuse for this when it's clearly evident that the staff had time to communicate with my credit card company. Never booking with this company again.