having a nightmare with this company for tickets i booked to visit disney california and warner brothers studios in june, my flights were cancelled by BA due to the virus, so ive been trying since june to get any joy. its impossible via phone as goes to automated response . i opened up 2 disputes , the warner brothers they refused to give me refund unless i agreed to £50 charge, so i got chargeback refund via paypal after about 3 mths the disney tickets they promised me a full refund back to my credit card and all the conversion is there to prove this, but after 4 mths of battling to get it back, i got a credit note and dispute closed , i did not want a credit note nor agreed to one and no where was it mentioned i would get that. i dont even know if we will go to california next year now due to this virus. im now trying to get a credit card charge back but my card company are trying to get out of it too, so im not happy as this is £500 im owed. i wont be using this company again, if it survives. disgusting