Dear Travel House, , I am writing to express my deep concern and frustration regarding my recent experience with your agent. I have been a loyal customer, having used your services in the past and recently made significant payments for future travel plans. However, I have encountered a series of issues that have left me feeling disappointed and confused. The most recent incident involves a simple date change request, which has resulted in unexpected and exorbitant charges. I have attempted to resolve this matter amicably, but unfortunately, I have been met with inconsistent information and a lack of transparency. I have attached relevant screenshots of our communication to provide context for my concerns. I kindly request a thorough investigation into the following: * Inconsistent Cancellation Fees: The cancellation fee I incurred in June 2022 differed significantly from the one I am now being quoted. I would appreciate a clear explanation for this discrepancy, particularly regarding the additional tax charges. * Date Change Charges: I am puzzled by the substantial date change fees, especially considering that I contacted your agent within 24 hours of realizing the error. I have requested proof of the fare difference, but this information has not been provided. * Misleading Information: I have been directed to contact the airline directly, only to be informed that the fares are not directly from them but from your agency. This has created further confusion and hindered my efforts to resolve the issue. I urge you to take immediate action to address these concerns and provide a fair resolution. I value your services and hope that we can work together to rectify this situation. Thank you for your prompt attention to this matter. I wrote to you on the 14th of December and till now I haven’t heard back from anyone. I asked for managers email and was given the refund department email address and was told it’s the managers . I have all the proof and screenshots of conversations to support this which I attached to the email I wrote to you.