If I could give zero stars I would. First they messed up my arrival date, had me arriving a day earlier. Got to the hotel, found out that they didn’t change the reservation so they paid for a night I wasn’t even in the country and then the 3rd night of my stay wasn’t booked! When we checked in, our representative Omar, had us sit in the lobby while he sorted out the hotel reservations. Almost an hour later told us all was good he had sorted it out and we would be staying at the hotel for the 3 nights. Day 2. It was wonderful. Had an amazing guide Mahmoud. He picked us up, took us the pyramids and other places and we had a fantastic day. Beautiful clean van to drive us around all day Day 3- we had a scheduled pick up for 6:45am. Going to the desert and Oasis. 6:05 get a message car will be there at 6:15. Told them impossible we weren’t ready and pick up was confirmed the night before for 6:45. Finally a car shows up at 7:15. An old run down car. Omar got questioned by police at the hotel because private cars aren’t allowed in certain areas where tourists are, including hotels. Finally we get going only to now stop again on the side of a busy street and we are told to get out and get into another vehicle. This one was very scary. We opened the door, all the seats, steering wheels, gear shift were all covered in plastic. The vehicles and drivers were not like the day before. They had credentials around their neck and the vehicle was labeled with company logo. We refused to go, it was way too sketchy. Got taken back to the hotel, then it got even worse. Hotel tells us that Omar lied to us, the 3rd night did not get booked ( he told the hotel he would do it but never did). Now we had to pay $700USD to stay. Multiple calls and texts and nothing. Finally they offered me $300USD towards the cancelled day trip and $300USD towards the hotel. (Hotel was $700 a night). One whole day fighting with Sun Pyramid tours and the hotel wanting their money. Day 4. Time to get picked up to go to hotel. Instead of the beautiful big van that picked us up on arrival, we were picked up in the old crappy car from the day before. I paid $3450USD plus another $700USD for the unpaid hotel night) to have 2 full days of private guided tours and 3 nights in the a hotel with pick up to and from the airport. They completely ruined a trip I paid a lot of money for and had dreamed of for so long. Do not use this company!!