After using Travel Local for a number of years, and previously having had a 5* service, my travel companion and I had no reservations in using them again for our trip to Costa Rica. Our remit is always the same, we like to have a tailored holiday, to be centred around animals, in at least 3* accommodation which Travel Local have always achieved in the past. This trip felt like we hadnt used that same company! Our time away was definitely not tailored for two 60+ years of age women travellers, it was more a package holiday for a family with children, given the pools on site with pool bars playing trendy music late into the evening. The tours that we had been scheduled on were all very similar (mostly hikes) and no account had been taken of our age (one of the tours that we had been put on was not recommended for people our age), and at one hotel we were expected to stay in 'bungalows' which were an 18 minute walk for us, with heavy suitcases along a busy road, and were just one step up from being derelict. Luckily the receptionist at the hotel recommended that we upgrade to a larger room onsite, which we felt we needed to do. During the holiday we were in regular contact with the travel agents (GWA @ Travel Local) expressing our concerns and, whilst we did always get a response, they regularly did not address the concerns that we had, hiding behind their response that we had accepted the package that they put together, Yes, we did accept it, based on our previous dealings with the company and relying upon their 'expertise' in putting tailored holidays together for us before. We have been offered a small refund for the trip that we couldnt go on but, again, our other concerns have not been addressed and, quit frankly, we dont have the energy for protracted emails going backward and forward. To say that we are extremely disappointed is an understatement. We have been polite and patient whilst matters have been looked in to, but there comes a point when we need to let others know of our experience so that this situation doesnt happen again. Yes, if you want a child friendly package holiday then this trip will be fine for you but if, like us, you want a tailored holiday to Costa Rica to suit your age and needs, then do shop around. Unfortunately, we are unable to recommend this company and, sadly, unlikely to use them again,