First let me say that on day to day situations while at home, I can be a fairly flexible person. On the other hand, when it comes to my vacation travels, I do not fare well with disappointments, inconvenience, or miscommunication. It for this reason that I typically do my research, plan my own itinerary, and am festidious in personally making all my own arrangements. That said, when my son and I decided to take a vacation in Morocco, I found it daunting to do the research, both culturally and geographically. While there were a few Moroccan highlights we were aware of (and I could have planned for on my own), by working with Angela through travellocal.com, I was able to consider so many more itinerary options, get valuable insight into the local customs, cultural, and manage realistic travel distances so that we didn't end up just driving on any one of our vacation days. Angela was incredibly patient with all my questions, and especially with all the changes to my itinerary throughout the planning process. Communication was always prompt, personal and courteous. The answers to my questions were clear and very comprehensive. Every inquiry or change, Angela made a point of letting me know that she was open to any further adjustments I may want to make....which is one of the main reasons I finally decided to confirm all my plans through her. We will be off for Morocco in two weeks, and I go with great confidence that we are going to have a wonderfully smooth adventure as a result of having found travellocal.com!