Let me start with the good points: they offer good deals - cheap, discounted airfares and hotels/accom. They are my go to in case cheap hostels/guesthouses on my dates are not anymore available on the other booking platform. Okay, bad points. It was my first and only time that I booked an airline with them because they offered good deals. Pandemic came, strict quarantine measures were implemented along with social distancing measures were put in place and borders were shut to name a few. My airline has annpunced that they are accepting refunds for flight tickets booked, but Traveloka was slow to update themselves and hence my rt tickets were only made available for refund a month before my flight. After several exchanges of messages on their app, finally, they requested my ticket for refund with my airline. UNFORTUNATELY, more than 90 banking days have passed and my refund is still left unprocessed. I have made several follow ups, and still they can only provide the same status - my refund is still with the airlines. I am unable to verify if this is indeed the status since the airline and their wholesaler won’t help to give details and have only directed me to Traveloka for the status. Check their FB page, you will find horror stories of customers who have not still received their refunds despite airline has processed them or they may refund but less for the wholesaler fee. Seriously, no one wanted to put off their travel plans if not due to the pandemic! This is a hard lesson learned for me. I always booked with airlines directly and never booked with agencies. Unfortunately, their deals are just so great that you will really want to book with them but refunds are a nightmare! Never again that I am booking with and trusting Traveloka!