I have made my flight booking on 30 Nov 2021 with traveloka, booking was confirmed for: - Departure 1 Feb (BKK - CKG) with Thai Smile. - Return 31 March (CKG - BKK) with Singapore Airlines. I received an email on 20 Jan from the ticketing support that my flight was canceled by the airline because they are not operating until 17-Feb-2022. Traveloka offers a full refund of my departure flight, they mention it will take 30 days. This is unacceptable, I need the money plus by the time I check the flight availability online on 25 Jan for 1 Feb the price has gone up 3x from what I have paid. I can’t effort that. Its been a long inefficient process, I called them back and forth, talking in the email asking for a better solution as currently my travel itinerary is fixed, I have all my other bookings confirmed for my trip (return flight, hotel bookings, PCR test appointment, etc). Suggesting Traveloka take the responsibility to make a booking replacement with any airline for the same date that I booked (1 Feb). All agents speak with templates, they always told me that “this is not their fault” that my booking was canceled, it's the airline. Let me remind you here, I made the booking and paid fully with Traveloka, whatever reason you gave me it's not my problem. You guys should have resolved it better with Thai Smile, its your business partner. They told me “it's impossible” to rebook you a new flight (I saw lots of options available for flight on 1 Feb). Funny how it was very “possible “ for you to get my booking canceled, and ruin my trip but impossible to fix it. What’s the point of using your service? I don't get any support here, only adding more problems. The service that you provided is not worth my time anymore. No sense of sensitivity, you guys didn't listen to your customer's problem nor care or sympathy how I have to carry the problem that you have caused. Over 1 week of back and forth call and email with Traveloka resulted in nothing but frustration. You guys should be embarrassed, amazingly poor customer service.  I suggest training your agents properly and teaching them how to be real support, especially the Ticketing Admin Support agents (they are lack understanding and speak with templates). Someone from the manager level should evaluate my case and spot all the underperformance agents that have handled my case here. I have been working in the service industry for over 8 years and so far your SOP is the worse. Having to talk to the CS agents over the phone that barely can confirm/answer any of my questions, they always said "I have to escalate it to the ticketing team and let them respond to your email" and I have to deal with another team via email with a very slow response. Then I have to call CS again to follow up and be told the same thing "I have to escalate it to the ticketing team". Super inefficient, I hope you can improve this process in the future. Now my issue is still not fixed, I have no flight to go home nor the right solution from Traveloka. For sure not going to use Traveloka and delete the app soon. Thanks,