They have terrible customer service. We made a mistake in filling out one of the names when we were booking. But we requested it to be corrected immediately. Almost a week later we had to email them to follow-up. It turns out the 24h period to change details had lapsed. But we did send all the necessary details within 24h. But that was all we got. They sat on our request for too long and then they didn't even bother fixing it by contacting the airline directly. And they didn't bother replying to our unrelated clarifications either. We were the ones that had to contact the airline directly, who have customer service that's just as bad. This whole ordeal took us 5hr to fix. It should've ended really quickly, in less than an hour.