Hello. Traveloka is not trustworthy. We booked our flight on Nov 19, 202, cebu to manila, and suddenly they sent us an email that it would be changed to Nov. 6, 2021. We sent them a message that we did not agree with it hence we were still in manila at that time (our flight fro manila to cebu was Nov 13, 2021). Actually it was our return ticket. They informed us that we would seek refund for it. We waited for 7 months. At one time, they let us choose if we want to convert the refund to a rescheduled flight. We supplied the needed requirements.But, at the end they said it couldn’t be refunded because of airline policy, – it says it was not fully cancelled flight. And our reservation is not refundable. We do agree, it is our fault, if we were not the ones who did not fly on schedule. But it is very clear under the sun that it was their fault. Where is the justice?