super dissappointed with Traveloka. I have been using Traveloka for years!! I have made booking and successfully made payment for my flight. I have also received email stating that my payment is successful and my eticket will be issued within 30 minutes. And suddenly i received cancellations of booking just because there is a change in prices. How unprofessional!! You cancel my booking without consulting me! Not even a courtesy call or an email! And when I call your your company, I was dismay that your customer service is operating from home!! And she just said as a matter of fact that nothing can be done. My booking that was confirmed has to be cancelled because of price change . I am not at fault but I was penalised. Is this how Traveloka runs the business?? I do not wish ro share my unfortunate incidents but will do so if I have no choice!! The family of the 2 passengers that are supposed to fly tomorrow have travelled all the way from jawa timur to jakarta to pick them up. They are poor peasant from Indonesia privince. 1 of them have to be home urgently as her mother is very sick. Hope she makeit in time to see her dying mum! I have made a booking and lock in at the price given and suddenly i received cancellations of booking just because there is a change in prices. How unprofessional!! You cancel my booking without consulting me! Not even a courtesy call or an email! And when I call your your company, I was dismay that your customer service is operating from home!! And she just said as a matter of fact that nothing can be done. My booking that was confirmed has to be cancelled because of price change . I am not at fault but I was penalised. Is this how Traveloka runs the business?? I do not wish ro share my unfortunate incidents but will do so if I have no choice!! The family of the 2 passengers that are supposed to fly tomorrow have travelled all the way from jawa timur to jakarta to pick them up. They are poor peasant from Indonesia privince. 1 of them have to be home urgently as her mother is very sick. Hope she makeit in time to see her dying mum! I have made a booking and lock in at the price giveni 2. I was given till 16.57 to make the payment. However, i manage to make the payment at 16.35 which is 25 minutes before the dateline 3. I have receved an email saying that my payment is successful and ericket will be issued within 30 minutes 4. Suddenly Traveloka cancel my booking and wanted to make a refund because there was a sudden change in price. 5. No one from Traveloka bother to get in touch with me or to consult me before making the cancellation 6. It is very dissappointing that such a well known travel agency is running a business in this manner I believe if this is being brought up to the media or the the authority, it will not bring a good name to your brand. I believe a customer should not be treated in this manner My Id Booking was[Traveloka Your Reservation 848838136 [ ref:_00D28L5Rc._5000I2GbSqL:ref ]