On 13 september 2022, i purchased a ticket from Ho Chi Minh city to Phnom Penh, the airline is called Lanmei airline. A few days after, that the airlines cancelled my flight by themselves, they said it is due to operational issue. Until now, i do not get refund yet and i already ask both Traveloka and Lanmei airline about this but it does not really helpful, Traveloka said the refund process can be up to 90 days, shorter or longer and they are not sure when i can get refund. Be careful guys, doing business with Traveloka and Lanmei airlines will only waste your time and money, i do not know what they do with our money in that 90 days, they are not bank and they should not keep our money for that long....ironically, it only needed 1 hour to fly and 10 minutes to purchase the ticket but 90 days to refund money that is not theirs. I only wished i can get second chance to buy ticket from another airline and from another website.
For Traveloka, if you really care about ethics and reputation, please proceed this...my Traveloka booking ID: 858006429
2 years ago
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