Terrible service, wrong information and cheap excuses from the customer service. I booked a flight from Bangkok to Luang Prabang and back and had to reschedule the flight due to unforeseen circumstances. I informed customer service the day before that I had to reschedule the flight, they didn't come back until the next day. When calling me back they could not let me know the price for the change. I waited another 2 hours until they sent me an email that the system had a problem and that I had to wait another hour. After this I received a mail with the price confirmation for the change of 143,75 $, before being able to make the change they called me to inform me that the price is 9800 THB ( more expensive then the whole ticket just to change one way) during the same call they apologized informing me that the correct price is 143,75 $. When trying to process the payment on the system it did not go through since the system blocked it. I called customer service again and they told me that the price had increased again to 9800 THB because I didn't proceed the payment on time - but this was due to the non-working system. When I told them I didn't accept this price increase because I could not perform the payment on time due to their system they said that this was a policy if Lao Airline due to the NO SHOW - but on the Traveloka page they show under rescheduling conditions that I can change the flight until today until 7 pm. I just received another email that they insist on charging me 9800 THB to change the flight for one way ( note that this is almost the roundtrip price)- 5 minutes later I received another mail generated by the system saying that the price to change the flight is 143,75 $. Again, if I try to pay - it does not go through. I also want to mention that I booked a flight for my colleague separately through Lao Airlines and I could change the ticket 2 times without any cost and in less than 10 minutes! BRAVO Lao Airlines for such great and flexible service. I am still discussing with Traveloka to receive the price they have confirmed in two emails in writing 143,75$ I have booked very often with Traveloka, but this is definitely the last time.