1. Wrong greeting customer name from 2nd email to 12th email. 👏🏻 2. Reschedule by flight company but charges to customer. 😡😡😡 3. Ask for their company policy or procedure regarding the reschedule. Get the reply with: Warm greetings from Traveloka. We apologize for the current problem you are facing. Currently we have helped to follow up your report to the Flight Specialist Team. Please be willing to wait for further information from our Flight Specialist team within the next 30-60 minutes via message / telephone. If you have further questions, please contact us again by replying to this email or by tapping the chat icon on the upper right corner of your Traveloka App homepage. Customer Service Representative