Airline cancelled my flight, so I opted for refund. Turned out traveloka only allows credit refund; your money is gone for good if you’re travelling anytime soon. My other flight is also affected by this airline cancellation, but traveloka denied my refund request as airline cancellation by saying this flight is still open. Even when I can no longer use that flight. I wrote to customer support twice two weeks ago, and so far there is no response of any kinds. The airline is obviously at fault, but traveloka’s attitude and speed of action are far worse. For unknown reason, the website doesn’t allow me to submit my review with the screenshot of my two bookings.