I booked the ticket from traveloka and the airline was airasia. airasia suddenly rescheduled my flight after I bought the ticket, I received an email from traveloka and I was given the right to change the date or time of the flight if I don't like the reschedule made by airasia or to get a refund. to connect with traveloka via chat is the most difficult and you have to wait for about 3-4 hours, to get their answer, and for each of your questions, you will receive an answer after 1-2 hours. (traveloka you need to fix this problem) back to the story when I made a request to withdraw because I couldn't follow the schedule, at first they didn't allow it on the grounds that Airasia decided to change the schedule. I tried to request a refund but it was not allowed because the tickets I bought from them (traveloka) cannot be rescheduled and refunded. first it's not my fault for rescheduling. I ended up giving bad feedback on traveloka to end the chat and I had to buy a new ticket. this is what makes me determined not to buy tickets through this platform again. The next day, I received a chat from one of the traveloka staff asking if I would like to change the flight schedule. WTF! You finally responded after I left bad feedback